As you all may know, Golden Rooster Hotel & Travel (No 17 Hang Ga street, Hoan Kiem, Ha Noi) are becoming very popular within the circle of tourists and travelers owning to its outstanding location, elegant decoration, top quality services and facilities served by the professional staff. That results too many recommendations from one traveler to another visiting Ha Noi to come to our hotels.

However, some travelers reportedly had trouble with the taxi transportation from Noi Bai Int`l Airport to our hotels. Sometimes the driver purposely tried to scam guests by sending them to a certain hotel with an inconspicuous signs. There, upon arriving, some man quickly came out, with a Golden Rooster Hotel cards in hand and told the passengers that they did arrive at the Hotel but it was full at the moment. He then said that they had a "sister hotel" just a few blocks away. Then, passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next.

As such, it is highly advisable that every traveler to Ha Noi in general and to Golden Rooster hotel in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, it should be required that the street and hotel signs be pointed out to the traveler by the driver so that one knows whether s/he is being transferred to the right hotel.

As our private airport transfers are available, we recommend our guests to take further preventive measure by contacting us in advance at the below address for our airport pickup service:

Golden Rooster Hotel & Travel
Add: No 17 Hang Ga street, Hoan Kiem, Ha Noi
Tel: (+84) 24 39411 311
Hotline Customer Services (CS): +84889 85 9559
Email CS: booking.goldenrooster@gmail.com    
Hotline Tour: +8488 666 9999/ +8498 396 1705
Email Tour: dos@goldenroosterhotel.com.vn
Website: http://goldenroosterhotel.com.vn/
So far there have been many tourists being cheated so that this is very good information for travelers to avoid the troubles when you are traveling in Ha Noi or in Viet Nam. This information is written by my experiences and some travelers who had been cheated. You should take a look and print it out to bring with you while traveling in Viet Nam!

Problem 1: There is not enough information available to first time travelers to Ha Noi either on Viet Nam Airlines or at Noi Bai airport. Thus, travelers are not aware of their options for getting to Ha Noi from the airport, what such a trip should cost, and who are reliable drivers.
Solution: Brochures with this information in many languages can be printed and put in seat pockets of all Viet Nam Airlines planes; these brochures should also be made readily available at the airport.
Problem 2: Frequently visitors have trouble finding legitimate transportation from Noi Bai International Airport to their hotel in Ha Noi. Sometimes they are driven by minibus drivers who promise to take them to a specific address in Ha Noi. However, instead of being delivered to the requested hotel they are delivered to a different hotel where the bus driver has friends. They are frequently then overcharged at this hotel.
Solution: Travelers to Viet Nam should be warned in advance or at the airport not to depend on either the airport driver or hotel staff that he recommends. In addition it should be a requirement that the street signs be pointed out to the traveler by the bus driver so that the traveler knows whether s/he is being delivered to the correct hotel.
Problem 3: Another problem arising for travelers from Noi Bai is that the price quoted for transportation from the airport normally includes the road tax. However, upon arrival, travelers are charged for the road tax again.
Solution: Travelers should be made aware by information available at the airport of standard prices for transportation and the fact that these prices already include the road tax.
Problem 4: Be aware of the denomination of Viet Nam Dongs which consist of too many zero (0). Some unscrupulous drivers try to rip you off by adding one more zero to your fare OR cheating that your VND 500,000 note is only VND 50,000. i.e overcharges you 10 times higher than actual cost.
Solution: Distinguish Viet Nam Dong notes and the exchange rates. Be alerted and stand firmed if the driver asks for more notes. Call local reliable sources (hotel staff, policemen, local people) for assistance if you feel unsured of the situation.
Problem 5: The first person a visitor meets is frequently the boy selling postcards. These sellers frequently cheat the visitor either by overcharging for the cards or by asking for VD 5,000 but extracting VD 50,000 from the confused traveler.
Solution: Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors.
Problem 6: Even enterprising visitors who find a hotel on their own frequently find that a person claiming a commission has followed them to the hotel.
Solution: The receptionist should ask travelers whether such a person helped them to obtain lodgings or not.
Problem 7: Travelers are frequently sold tickets by travel agencies for tours of local sites. They are frequently promised small group tours and good train seats. After paying, they find that either the tour does not exist at all or that there are very many people on the tour, that the quality is very bad and that they have paid for good train seats but received inferior ones.
Solution: Once they are in a legitimate hotel, travelers should be able to rely on hotel staff to advise them on tour agencies that are reliable and honest.
Problem 8: Tourists are prey to pickpockets when they travel to the market.
Solution: Tourists should be advised to leave their valuables and extra money in the hotel safe.
Problem 9: There are imitated VND notes printed for ritual purposes like votive papers, but some taxi drivers will cheat you by giving these notes back as small changes.
Solution: Tourists should be advised to check the notes carefully. The right notes should always have the imprinted words `Ngan hang nha nuoc Viet Nam` (means `The State bank of Viet Nam`) & the pic.
Best Regards,
Golden Rooster Hotel & Travel


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