Q1 : Where are you located?
A : Golden Rooster Hotel & Travel is located in the centre of Ha Noi Old Quater. All interesting places are within a short walk. It is close to bars, restaurants, shops, banks, and just minutes away from Hoan Kiem lake, Dong Xuan market, walking street, Thai Cam pagoda...
Q2: What is your address, phone number and email?
A : Add: 17 Hang Ga street, Ha Noi, Viet Nam.
       Tel: +(84-24)39411311
       Hotline Customer Services (CS): +84889 85 9559
       Email CS: booking.goldenrooster@gmail.com     
       Hotline Tour: +8488 666 9999/ +8498 396 1705
       Email Tour: dos@goldenroosterhotel.com.vn
       Website: http://www.goldenroosterhotel.com.vn
Q3 : When can I cancel my reservation and not get charged for it?
A :  More than 3 days prior to arrival
Q4 : What credit cards do you take?
A : We accept Visa and Master Card.
Q5 : What are check in/check out times?
A : Check in time is 14:00 pm.
        Check out time is 12:00pm.
Q6: How far from Noi Bai international airport to your hotel?
A : It’s about 25 km from the Noi Bai international airport. To avoid difficulties like being overcharged or taken to a wrong hotel by taxis, we would provide our pick up service to ensure that you will be driven to right hotel.
Q7: Do you arrange the pick up car to pick us up from bus/ferry/airport ?
A : Yes, we can arrange the pick up service from the bus/ferry station or from the airport so please provide us your bus/ferry/flight number to get a smooth transfer.
Q8: What amenities are included?
A  :  - Airconditioning
         - Cable TV
         - Fridge
         - Hot shower
         - Free wifi
         - Safety box on request
         - Hair dryer
         - Laundry service
Q9 :  Can I leave the luggage at the hotel when I am travelling?
A  : Yes, our hotel offers luggage storage service free of charge.
Q10: How can I book my rooms/ tours with Golden Rooster Hotel & Travel?
A  : We would be delighted to recieve your booking as follows
- Direct booking room via email: booking.goldenrooster@gmail.com
- Tours, Travel Agency via email: dos@goldenroosterhotel.com.vn
Q11 : What is the payment method for the balance ?
A : In order to guarantee your booking, a deposit in advance is required. When checking out, you can settle the balance at our hotel by cash or credit card.
Q12 : Is there any ATM machine close to your hotel?
A : There are many ATM machines next to our hotel.
Q13 : Can I do visa application or visa extention in your hotel?
A : Yes, we are able to arrange the visa for you.
 In order to meet all of our guests' needs, our company has upgraded to a higher level of hotel. If you are looking for a professional Travel Agency we ensure that Golden Rooster Hotel & Travel will suit you.
Thank you for your attention.
We are looking forward to seeing you.
Golden Rooster Hotel & Travel


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Create unforgettable memories with Golden Rooster Travel Experts, please let us know

Create unforgettable memories with Golden Rooster Travel Experts, please let us know

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